Empowering Communities through Solar Energy — How WMP Enabled Solaro's Smart Energy Ecosystem

Introduction

Solaro, a forward-thinking renewable energy provider, set out to transform how underserved communities access and manage electricity. The company’s vision was both ambitious and socially impactful: to install solar panels, batteries, and inverters in individual homes, allowing residents not only to consume clean energy but also to contribute surplus power back to the main grid. This decentralized, sustainable model aimed to reduce reliance on traditional fossil-fuel-generated electricity and provide households with a new level of energy autonomy and financial participation.

To bring this vision to life, Solaro partnered with We Make Platforms (WMP), a digital product and technology consultancy with a strong track record in designing scalable tech solutions. WMP’s role was to build an integrated digital platform that would enable real-time energy monitoring, facilitate seamless customer interactions, and support complex financial transactions, including issuing credits for backfed power. With a focus on IoT, intuitive interfaces, and secure payment processing, WMP’s contribution was central to the success of Solaro’s project.

Project Goals and Architecture

Solaro’s model was simple in concept but complex in execution. Each home was to be fitted with solar panels, batteries, and an inverter, all of which were connected to the main grid. The energy generated would first power the home; any surplus energy would be stored in the battery. Once the battery reached full capacity, Solaro could sell the excess energy back to the grid on behalf of the homeowner. In return, the grid operator would pay Solaro for the kilowatt-hours backfed, and Solaro would then credit a portion of this payment to the homeowner.

WMP was tasked with developing the digital infrastructure to support this end-to-end system. The scope included a robust IoT backend, user-friendly interfaces for mobile and desktop, real-time data integration, payment gateways, and customer support tools.

Field Commissioning and Device Onboarding

To streamline deployment and ensure each home’s system was correctly set up, WMP developed a dedicated field technician app as part of the backend infrastructure. This app allowed technicians to commission each home site by registering installed equipment and entering relevant installation details. Once registered, the app securely connected the IoT devices—solar inverters, batteries, and meters—to Solaro’s backend. This ensured each system was authenticated, registered to the correct household, and began transmitting real-time dataimmediately after installation. The commissioning workflow reduced setup time, minimized errors, and provided a reliable handoff from installation to live monitoring.

Leveraging IoT for Energy Monitoring and Backfeeding

A major component of WMP’s involvement was enabling IoT-based real-time monitoring and control. Each inverter installed in the homes was equipped with a cellular IoT modem that gathered and transmitted key data to Solaro’s cloud-based system. This data included:

  • Solar panel energy production
  • Battery charge status
  • Incoming grid power
  • Outgoing (backfed) energy to the grid

WMP developed a backend system using Spring Boot 3 and modern microservices architecture to process and analyze this data in real-time. The backend allowed Solaro to make decisions on whether to consume, store, or feed electricity back to the grid. This automation and visibility were crucial in optimizing system performance and ensuring that Solaro could fulfill its obligations to the grid while maximizing returns for homeowners.

This IoT-powered solution created a symbiotic relationship between Solaro, its customers, and the utility provider. By efficiently tracking the direction and volume of energy flows, the system ensured that every kilowatt-hour was accounted for and monetized correctly.

WMP-managed digital ecosystem for Solaro

Customer Payment and Credit Issuance System

WMP also engineered the digital payment infrastructure that powered Solaro’s revenue model. Customers were billed for the electricity consumed from their own solar installation, using a dynamic pricing model that factored in generation, battery usage, and grid dependency.

Key features included:

  • Integration with secure payment gateways to facilitate online payments
  • Generation of monthly bills accessible via desktop and mobile
  • A digital wallet system where users could view credits earned from energy backfed to the grid
  • A transparent ledger system showing usage history, payments, and credits

WMP ensured that homeowners had clear visibility into how their energy usage and contributions impacted their monthly statements. This transparency built trust and incentivized active participation in energy conservation and backfeeding.

User Experience: Desktop and Mobile Interfaces

A critical element of WMP’s solution was designing intuitive interfaces that catered to a wide range of users, many of whom had limited experience with digital systems. The solution featured both a desktop dashboard and a mobile app with similar core functionality, ensuring users could interact with the system using their preferred device.

Desktop Dashboard (End User Interface)

The desktop interface provided a comprehensive view of household energy statistics. Key modules included:

  • Real-time energy production and consumption metrics
  • Historical data graphs showing daily, weekly, and monthly trends
  • Bill payment portal and transaction history
  • Credit summary from grid backfeeding
  • User profile management
  • Access to the support center with chat, FAQs, and ticketing

The design prioritized readability, responsive layout, and low cognitive load, making it easy for users to understand complex energy data.

Mobile App (End User Interface)

The mobile version of the platform was tailored for quick interactions. It included:

  • Instant push notifications for billing alerts and energy status updates
  • Quick pay functionality for outstanding bills
  • Summary cards for daily energy usage and credit accumulation
  • One-touch access to customer support

The mobile app’s clean, minimalist design ensured that even users in areas with limited connectivity could access key functions without performance issues.

Admin Dashboard

Solaro’s internal teams used a separate admin dashboard to monitor the entire network of installations. WMP developed this platform to help Solaro:

  • Track performance across all homes
  • Identify and resolve outages or device malfunctions
  • Oversee payment and credit processing
  • Communicate with customers and troubleshoot issues

The admin interface offered powerful filtering tools, map-based asset visualization, and the ability to push updates or messages directly to end users.

Customer Support and Engagement

To support customer engagement, WMP built a comprehensive support center within both the desktop and mobile apps. Features included:

  • A searchable knowledge base
  • Live chat support
  • Support ticket creation and status tracking

WMP’s inclusion of tiered customer support levels and smart routing of inquiries helped Solaro resolve issues quickly and maintain high satisfaction rates.

Outcome and Impact

Thanks to the seamless integration of hardware and software, Solaro was able to deliver a unique energy experience to its customers. Homeowners received reliable access to clean energy, transparent billing, and financial incentives for participating in the energy ecosystem. Solaro, in turn, gained an efficient platform to manage operations, interact with customers, and generate revenue.

Key outcomes included:

  • Increased customer satisfaction through transparent interfaces Efficient backfeeding and compensation system supported by IoT
  • Scalable architecture ready for expansion into new regions
  • Reduction in operational costs due to real-time remote monitoring

Conclusion

WMP’s partnership with Solaro is a model of how technology can drive sustainable transformation. By combining IoT, intuitive interfaces, and automated payment systems, WMP enabled Solaro to deliver on its mission of decentralized, clean energy—while empowering homeowners to become both consumers and producers of power. The result is not just a successful tech implementation, but a meaningful contribution to a more resilient, sustainable energy future.